FAQs

Q?How Do I Begin?
A.
  • Call 800-671-9516 or 410-671-7374 and speak to one of our capable staff. They will help you determine your need for treatment.
  • You will be asked questions regarding your drug or alcohol use, medical and psychiatric history, previous treatment, current medications, legal issues, employment, among others.
  • If you have insurance, please have your insurance card ready as we will need this information to verify your benefits.
  • All calls are strictly confidential and do not place you under any obligation.
Q?Who Can We Help?
A.
  • Males and females, 18 years of age and older.
  • The person who is suffering from alcohol or drug abuse.
  • The chronic relapser unable to maintain significant lengths of sobriety.
  • One who expresses motivation and willingness to pursue a sober life.
  • Family members and those most affected by addiction.
  • Those with legal issues resulting from alcohol or drug use.
Q?What Do I Bring?
A.
  • All prescription medications you are currently taking, enough for 4 weeks. Our Medical staff will dispense your medications only. They cannot manage, write new prescriptions or refill existing ones.
  • Seven to ten days of casual clothing, (season appropriate) Provocative or alcohol and drug related clothing is not permitted.
  • A pair of walking or athletic shoes.
  • Insurance and pharmacy card.
  • Drivers license or other form of picture ID.
  • Toiletries and personal hygiene products, preferably alcohol free.
  • 12 Step, spiritual, or recovery related reading material only.
  • Journal, stamps, envelopes, black pens, and a highlighter.
  • If you smoke, a carton or more of cigarettes.
  • $20 dollars in cash for snacks, candy, soda, and weekly store run.
  • Sunglasses, eye glasses, contacts and appropriate accessories.
  • Appropriate pictures that provide comfort and a sense of “home”.
  • Sunscreen, (during spring and summer).
  • Contents of luggage or any other packages brought into Phoenix Recovery Center will be subject to a search by Phoenix Recovery staff.

 

Q?Do Not Bring The Following Items:
A.
  • Cell phones, cameras, I Pods, laptops, clock radios, or electronic games.
  • No Open packs of cigarettes, only sealed, unopened packs allowed.
  • Expensive jewelry or other valuable belongings.
  • Novels, magazines, newspapers, or any other non recovery related reading material.
  • Musical instruments, sports equipment, crafts, knitting, needle point, pocket knives, or electric hair clippers or electric razors.
  • Snacks, candy, beverages, gum, or any other type of food. (These will be provided by Phoenix Recovery Center.)
  • Pillows, blankets, comforters, sheets, stuffed animals, or bath towels etc. (These will be provided by Phoenix Recovery Center.)
  • Nail polish or nail polish remover.
  • Body sprays, cologne, and perfume.
  • Hair Spray and aerosol spray cans. Hair and beard clippers.
  • Rolling tobacco, smokeless tobacco, cigars or pipes.
  • Candles or incense.
  • Prescription medication not in its original package.
  • Loose medication in pill boxes.
  • Non-prescription medications (i.e., Advil, Tylenol, etc.), vitamins, herbs, or nutritional supplements.
  • NOTE:Phoenix Recovery Center cannot be responsible for personal items that are lost or otherwise missing while you are in treatment.
Q?Can The Clients Receive Visitors?
A.
  • Yes, however, only on Sunday and in accordance with the Family Program.
  • Visitors are limited to 3 persons, no one under the age of 12.
Q?Can The Clients Receive Mail?
A.
  • Yes. A client’s primary Counselor will review all incoming mail for appropriateness.
  •    Mail may be sent to the following address:

Client’s name
c/o Phoenix Recovery Center
107 Edgewood Road
Edgewood, MD 21040

Q?What If I Take Prescription Medications?
A.
  • Bring all of your existing prescription medications in the original bottles. Please reveal that you are taking these medications with the PRC staff member during your phone assessment.
  • Bring a full 4 week supply of all prescription medications.
  • If you do not have a 4 week supply, please have the ability to refill while in treatment at PRC.
  • PRC cannot refill your prescription medications. This will be your responsibility.
  • Do not bring any mind or mood altering prescription medications. This would include benzodiazepines, opiate pain medications, barbiturates, or any type of sleep medications.
  • Do not bring any Over the Counter medications. This would include medications like Tylenol, Advil, aspirin, Tums, laxatives, allergy medications, cough drops, etc.

 

Q?When Can Loved Ones Talk To A Counselor?
A.
  • Our Clinical program is based around group therapy.
  • We understand that your family members want to know about your progress, however, excessive calling takes away from the time we spend with your loved one.
  • We request that you designate a “point person” to make the calls.
  • Due to our demanding treatment schedule, these calls should be limited.
  • The Clinical staff will greatly appreciate your cooperation with this.

 

Q?When Is The Family Program?
A.
  • The Family Education Program is held every Sunday from 10:00 am to 11:30 am.
  • Visitors are limited to 3 persons, no one under the age of 12.
  • Please do not bring food, beverage, cell phones or purses into the building.
  • Family members will be provided with information pertaining to the disease of addiction and how it affects families in a four week educational model.
  • A one hour visitation follows the Family Education Program from 11:30 am to 12:30 pm.
  • Family members and friends are asked to leave promptly at 12:30.
Q?When Can A Client Make Phone Calls?
A.
  • Phone privileges are on Saturday from 8:00 am to 2:00 pm.
  • Phone calls will be limited to ten minutes
  • Any other phone calls will be at your Counselors discretion.