FAQs

Who Can We Help?

• Males and females, 18 years of age and older.
• The person who is still suffering from alcohol or drug dependency.
• The chronic relapser unable to obtain significant lengths of sobriety.
• One who expresses motivation and willingness to pursue a sober life.
• Family members and those most affected by addiction.

How Do I Begin?

• Call 800-671-9516 or 410-671-7374
   and speak to one of our capable staff. They will help you determine your need for treatment. You will
   be asked questions regarding your drug or alcohol use, medical and psychiatric history,
   previous treatment, current medications, legal issues, employment, among others. 
   All calls are strictly confidential and do not place you under any obligation.

What Do I Bring?

• All prescription medications you are currently taking-(four week supply)
• Seven to ten days of casual clothing, (season appropriate) Provocative or alcohol and drug related
   clothing is not permitted. A pair of walking or athletic shoes.
• Insurance and pharmacy card.
• Drivers license or other form of picture ID.
• Toiletries and personal hygiene products, preferably alcohol free.
• 12 Step, spiritual, or recovery related reading material only.
• Phone card for long distance calls. Phone privileges are arranged on a scheduled basis.
• Journal, stamps, envelopes, black pens, and a highlighter.
• If you smoke, a carton or more of cigarettes.
• $20 to $30 dollars in cash for snacks, candy and soda.
• Sunglasses, eye glasses, contacts and appropriate accessories.
• Appropriate pictures that provide comfort and a sense of "home"
• Sunscreen, (during spring and summer)

We Ask That You Do Not Bring The Following Items:

• Cell phones, cameras, I Pods, laptops, clock radios, or electronic games.
• Expensive jewelry or other valuable belongings.
• Novels, magazines, newspapers, or any other non recovery related reading material.
• Musical instruments, sports equipment, crafts, knitting, needle point, pocket knives, or electric hair
   clippers.
• Snacks, candy, beverages, or any other type of food. (These will be provided by Phoenix Recovery
   Center.)
• Pillows, blankets, comforters or sheets, etc. (These will be provided by Phoenix Recovery Center.)
• Nail polish or nail polish remover.
• Pump bottle sprays, perfume or cologne.
• Rolling tobacco, smokeless tobacco, cigars or pipes.
• Candles or incense.
• Prescription medication not in its original package.
• Loose medication in pill boxes.
• Non-prescription medications (i.e., Advil, Tylenol, etc.), vitamins, herbs, or nutritional supplements.

NOTE:Phoenix Recovery Center cannot be responsible for personal items that are lost or otherwise missing while you are in treatment.

Can The Clients Receive Mail?

• Yes. Phoenix Recovery Center reserves the right to review all incoming mail for appropriate content.

   Mail may be sent to the following address:

   Client’s name
   c/o Phoenix Recovery Center
   107 Edgewood Road
   Edgewood, MD 21040

Can The Clients Receive Visitors?

• Yes, only if your loved ones participate in the Family Education Program.

When Is The Family Education Program?

• On Sundays, from 1-3 pm, a Family Education specialist conducts the program for the clients and
   their visitors. Appropriate breaks are provided.
• Visitors are limited to 3 persons and must be 12 years or older.
• Attending the Family Education Program is a requirement for visitation.
• Visitation begins at 3 pm and ends promptly at 4 pm.
• Gifts, clothes, or any other packages brought into the facility will be subject to a  search by
   Phoenix Recovery Center’s staff.

When Can A Client Make Phone Calls?

• Phone privileges are on Saturday from 8:00 to 9:00 A.M., Noon to 1:00 P.M., and 3:00 to 5:00 P.M.
• Phone calls will be limited to ten minutes
• We suggest a pre-paid phone card for calls that are not local.
• Any other phone calls will be at your Counselors discretion.

When Can Loved Ones Talk To A Counselor?

Our Clinical program is based around group therapy. We understand that your family members want to know about your progress, however, excessive calling takes away from the time we spend with you. We request that you designate a “point person” to make the calls. Due to our demanding treatment schedule, these calls must be limited to five or ten minutes. The Clinical staff will greatly appreciate your cooperation with this.